Privacy Policy

Effective August 11, 2026

This policy explains how Handleasy processes information when businesses use our AI receptionist and related services.

Information we process

We process account and billing information, business configuration, phone numbers, call metadata, call transcripts, summaries, leads, appointment details, and integration credentials needed to provide the service. We do not store complete payment card details; Stripe processes payments.

Calls and AI processing

Calls handled by Handleasy may be transcribed and processed by automated systems to answer callers, create summaries, identify leads, and schedule appointments. Customers are responsible for providing any legally required call, recording, transcription, or AI disclosures to their callers.

How information is used

• Provide, secure, troubleshoot, and improve Handleasy.
• Route calls and operate AI and scheduling features.
• Process subscriptions and prevent fraud or abuse.
• Comply with law and enforce our agreements.

Service providers

Handleasy uses infrastructure and service providers including Supabase, Telnyx, OpenAI, Stripe, Google, Netlify, and production hosting providers. They process information only as needed for their respective services and under their own terms.

Retention and deletion

We retain information while an account is active and as reasonably necessary for security, billing, legal obligations, and service recovery. Account owners may request deletion or export. Some records may be retained when legally required.

Security

We use access controls, encrypted connections, restricted production credentials, and encryption for supported integration tokens. No system can guarantee absolute security.

Your choices

You may update business information in Handleasy, disconnect integrations, manage billing through Stripe, or request account access, export, correction, or deletion.

Contact

Privacy questions and requests can be sent to hello@handleasy.com.